02/03/2022
Our family is devastated for our friends and local community. We are getting a lot of queries from flood affected houses re getting power back on to flood affected properties. We hope the following information helps you in this very stressful time.
Electricity re-connections for "flood affected properties".
There are many areas without power. Energex has shut power off as a safety precaution due to flooding. If your property has not been flooded then please be patient with Energex, all you can do is go to the Energex website and check for updates, please note the below information will not be relevant to you unless your home has had water damage to the electrical system.
If you have had flood water enter your home, then you will need to have an electrical contractor attend and make sure everything is safe for Energex to re-connect power to your property. Please note that some contractors are stating that they will leave an EWR form or certificate of test on site or in your meter box for Energex so they can re-connect your power, this is not correct and may result in lengthy delays in getting your power back on. Updated advice from Energex as at 10:30am on 2nd March 2022 is that Electrical Contractors must submit an EWR form online through the Energex portal on behalf of the customer in order for re-connections to take place.
What to expect from your electrical contractor?
• Visual assess damage from water.
• Test and disconnect unsafe circuits.
• Make the installation safe for reconnection to either full, partial, or temporary power supply.
• Submit an EWR (electrical work request) through Energex online portal so Energex can attend and restore power.
Reconnection costs may be recoverable through your insurer, it is adviseable to speak to your insurer regarding this.
We are currently working in Chelmer, Graceville, Sherwood, Corinda, Oxley, Yeronga, Rocklea and Tennyson.
If we can help, please call, text or email Mark your details. 0488 721 128, email [email protected]. If Mark is unable to answer calls he we will respond to text/emails as soon as possible.