01/04/2026
Unfortunately this customer in Lee-On-The-Solent used a rogue locksmith advertising locally in the area.
The customer couldn't open her balcony doors due to the top shootbolt rusting and jammed up. The "locksmith" that turned up used every tool including angle grinders trying to get the door open but failed. He had caused significant damage to the door and the mechanism that wasn't needed at all.
He left leaving the door still jammed shut and in a right mess.
The customer then called me after a recommendation. I arrived shocked at the state of the door but proceeded to get it open quickly.
I did a temporary fix with an overnight gearbox whilst I ordered a new mechanism. New mechanism fitted, repair plate to cover the damaged caused and new cylinder. Door was adjusted to close up the gap that was left.
Customer has reported this along with the photos to the police and is seeking advice from Citizens Advice.
She is greatful for the work I've done and left a lovely review on Buy With Confidence Trading Standards Approved site.
Please be careful who you are calling from Google. A lot of these sponsored ads for Locksmiths advertising locally and stating £49 are not genuine. Do your research before hand.
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