14/04/2017
Our latest feedback from customer Becca.
Thank you.
Sam undertook a significant refurbishment of my flat, including the removal of an internal wall, moving lots of plumbing and electrics, fitting a new kitchen, installing new damp proof coursing, and putting in a new ceiling.
Sam is absolutely fantastic, and I can't recommend him and his team highly enough.
The entire job has been completed to the highest quality; I cannot find fault with any element of it.
As well as being a great builder himself with tremendous attention to detail and an impressive knowledge of a wide range of areas, Sam is a brilliant project manager. He ensured the whole process ran seamlessly, to time, and to budget. He made the whole process as stress free as possible, and I realised early on that I could always rely on him to have everything under control.
Sam was also great at consulting with me when decisions needed to be made. He always asked for my input where necessary, but also was quick to point out practical considerations (which I had normally overlooked!) before we came to any decisions. When I had a question for him, he would always get back to me within an hour or two (often even if it was late at night!)
Where different options were on the table, Sam always took into account my budget, and laid out the advantages and disadvantages of each alternative approach so that I could make an informed decision.
Sam was very tolerant of my complete lack of any refurbishment experience, and answered all of my (often stupid!) questions very patiently.
Sam and his team worked incredibly hard, putting in long hours where necessary rather than taking any short cuts or leaving any areas anything less than perfect.
Sam is a very trustworthy individual. He was completely upfront in relation to all costs (time and materials) so there were no surprises, and when I asked for additional out of scope work to be done he would go away and produce an additional written quote before starting so that we both knew where we stood.
Once the job was complete, Sam and his team tidied up perfectly, leaving not a trace behind.
Even after the job was finished, Sam remained very proactive and involved in relation to awaiting the building control certificate from the Council. The Council were very slow to process this, but despite having moved on to new jobs, Sam continually chased them on my behalf. Since the job finished, he has also been back a couple of times to show me how to use things which I haven't known how to work properly (despite this being my fault not his!)
Sam is a true perfectionist who has demonstrated an impressive commitment to wanting to see the whole project through right to the finish. I feel incredibly lucky to have had him in charge of my refurbishment. I would not hesitate in hiring Sam again for any project.