When buying a new home you will have a 2 year warranty on the property with the house builder (developer), with a further 8 years for high cost work from the NHBC (providing it is an NHBC registered builder). As part of your moving-in experience, you will usually have 2 opportunities to raise any issues with a faulty product or workmanship with the developer. This is part of the buying and warrant
y process, often undertaken somewhere between 7, 21 and 28 days after completing on your new property. This process of compiling a list of faults (or snags) can be called snagging. Note, even if you have moved in to your new house already, you can submit 'snags' at any time to the developer within your 2 year warranty period. Every new home will have a certain number of snags, as no man-made product is perfect. The quantity, severity and type of snag will depend on the developer, how well the property has been built and scrutinised prior to handing the keys over to you - the end user. However, some faults may be more significant than others; when left unnoticed for years, these can potentially cause problems long after it can be possible to claim for these under the new-build warranty.
'Home Snaggers Pro' offer this ' snagging' service for you, ensuring that you get the most out of your warranty period by not missing any faults in your new home, whilst also remaining fair and realistic to the home buyer and the builder. This allows for a better success rate and a speedier transition between identifying and resolving the snags which are observed. Based in the Thames Valley area, 'Home Snaggers Pro' offers a cost effective, professional snagging service conducted by an experienced NHBC certified site or project manager or build inspector. There are many snagging services out there, Some better than others (and most over priced). These prices are often justified by 'over snagging' a plot, resulting in unrealistic expectations for the customer, possibly leading to the customer alienating the house builder, and ultimately resulting in a more lengthy resolution and dissatisfaction with your new home.
'Home Snaggers Pro' aims to get around this by offering a more realistic service which is better value for money, and results in a better outcome than one may get from an inexperienced or over-enthusiastic snagger.
'Home Snaggers Pro' simplifies the snags found for the customer as we realise most customers will not know what to look for. We have a traffic light system where:
- Red items identify either essential or urgent faults which may pose a risk to health and safety either immediately or further down the line. They must be put right by the builder urgently, potentially immediately. Often High severity and high urgency.
- Amber items identify functional items which the builder is obligated to fix, and may be substantial or even significantly or reoccurring cosmetic items, often medium severity, but generally not urgent.
- Green items are the most common, cosmetic ones, sometimes 'nice to haves' or items that aren't technically NHBC standard faults; generally these are common snags the the builder is still obliged to sort for you,. Sometimes, the green items are simply not best-practice items, which the builder may not be obliged to fix, but that the house builder may choose to fix for you as part of their customer care service.
'Home Snaggers Pro' also offers an aerial drone photography service, where necessary for rooftop work, and provide the option of including some aerial photographs of your property via print out and email for you to keep as a souvenir. A full detailed report will be provided within 72 hours of the snag being conducted, which will include pictures, recommendations and referenced NHBC guidelines where necessary. Prices start from £240 for a 1 bed apartment, up to £590 for a 6 bed house up to 2800sq ft + £65 for Aerial photograph. Larger properties including industrial units available upon request.
