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The adjuster is coming Thursday. The house has been tidied, because that is what people do before a visitor arrives.Here...
09/10/2026

The adjuster is coming Thursday. The house has been tidied, because that is what people do before a visitor arrives.

Here is the problem: a tidy house shows less damage, not less politeness.

An inspection is usually a single visit, and what ends up in the file depends heavily on what gets shown during it. Three things make the visit count:

First, write the list beforehand — every affected room, every damaged item, including the things that have already been moved or cleaned around.

Second, walk the property together. A quick pass sees the obvious ceiling stain and misses the closet behind it.

Third, keep your own note of the visit: the date, how long it took, what was photographed and what was discussed.

None of this is adversarial. It is just how a one-hour visit ends up reflecting what actually happened to the house.

There is a moment right before calling in a claim when most people guess.When did this start? "Uh — last weekend?" What ...
09/09/2026

There is a moment right before calling in a claim when most people guess.

When did this start? "Uh — last weekend?" What caused it? "Maybe the storm?" The call gets made, the guesses go into the file, and the file remembers them. If the evidence later shows something different, the mismatch becomes its own conversation — one that never needed to exist.

The alternative costs an hour, sometimes less. Look at what you can see safely. Check when you last definitely saw the area intact. Photograph what is there now. If the cause is genuinely unclear, say exactly that — "discovered on this date, cause not yet established" is a perfectly good first report, and far better than a guess wearing certainty.

The first version of the story follows the claim. Make it one you can stand behind.

The homeowner asks the contractor the most natural question in the world: "When can you start?"Good contractors give an ...
09/08/2026

The homeowner asks the contractor the most natural question in the world: "When can you start?"

Good contractors give an answer that surprises people: "The emergency part, today. The rest, in sequence."

The sequence exists because permanent repairs change the evidence. Once the roof is rebuilt, nobody can inspect what the storm actually did to it. So the order runs: emergency protection first — tarps, board-up, drying, the work that stops things getting worse. Then documentation and inspection of what is there. Then the permanent repair, on a scope everyone has seen.

A contractor who explains that sequence is not slow-walking the job. They are protecting the homeowner's claim and their own paper trail at the same time — the build is theirs, the claim is ours, and the sequence is where both interests line up.

"I called it in" and "I filed a claim" feel like the same thing. They start the same way — but a strong claim is an acco...
09/07/2026

"I called it in" and "I filed a claim" feel like the same thing. They start the same way — but a strong claim is an account, not a call.

An account has three parts, and all of them are records:

What happened — the date, the cause as best you can establish it, and what was affected, written down while it is fresh.

What shows it — the photographs, the inventory, the receipts, any professional reports. Each fact in the account should have something standing behind it.

What came after — the reasonable steps taken to prevent further damage, with their receipts, because those belong in the file too.

The phone call opens the file. The account is what fills it.

Long weekend coming up. If the house will be empty for several days, three things matter more than the rest.Turn the wat...
09/04/2026

Long weekend coming up. If the house will be empty for several days, three things matter more than the rest.

Turn the water off at the main. Almost all of the damage we see from holiday weekends is water, and the reason it is expensive is not the leak itself — it is that nothing stopped it for four days.

Ask someone to walk through once, roughly halfway. A supply line that fails on Friday is a very different problem if it is found on Saturday.

And photograph the house before you leave, so you know exactly how you left it.

Enjoy the weekend. This takes about ten minutes.

A pattern we see often enough to be worth describing — composed from many files, not any one of them.Two estimates land ...
09/03/2026

A pattern we see often enough to be worth describing — composed from many files, not any one of them.

Two estimates land for the same loss and the totals are a long way apart. The natural assumption is that someone is pricing the work differently.

Usually they are not. Unit rates in a given area tend to be broadly comparable. The gap is nearly always scope: what each estimate includes, and how far it extends.

One might repair a ceiling; the other replaces it because the material cannot be patched invisibly. One stops at the damaged room; the other continues to a natural break point. Neither is necessarily wrong, and they can be hundreds of lines apart while agreeing on every price.

So the useful question is rarely "why is this more expensive". It is "what is in this one that is not in that one, and why".

The skip arrives on Tuesday. By Wednesday afternoon the carpet, the underlay and two ruined chairs are gone, and the hou...
09/02/2026

The skip arrives on Tuesday. By Wednesday afternoon the carpet, the underlay and two ruined chairs are gone, and the house finally feels like it is being dealt with.

It is completely understandable. It is also the single most common way evidence disappears from a claim.

Damaged property is easiest to document while it is still on the property. Photographs of each item, a short list with rough ages and what they were, and — where it is safe and practical to store them — keeping the items themselves until they have been seen.

Nobody expects a family to live around ruined furniture indefinitely. But there is usually a gap of a few days between "we can start clearing" and "everything has been documented", and closing that gap costs very little.

A common assumption: the contractor's part of a claim starts once the scope is agreed.In practice the most valuable thin...
09/01/2026

A common assumption: the contractor's part of a claim starts once the scope is agreed.

In practice the most valuable thing a contractor contributes usually happens on the first visit, long before that.

Whoever gets there first is the only person who sees the property in its original condition. Once a tarp goes on or a tear-off starts, that condition is gone. A handful of photographs taken before any work begins, with the date recorded, is often the clearest evidence in the whole file.

The division that keeps everyone protected is simple. The build is the contractor's lane. Documenting and presenting the claim is the public adjuster's. In Georgia a contractor may not act as a public adjuster on property they service, and the separation works in everybody's favour.

The roof was fine on Friday. On Saturday morning there is water in the hallway and a tarp that will not stay put.Most pe...
08/31/2026

The roof was fine on Friday. On Saturday morning there is water in the hallway and a tarp that will not stay put.

Most people want to start cleaning immediately. That instinct is right about safety and slightly wrong about everything else.

Roughly, the first day has an order:

First, is it safe? Power, gas, standing water, anything that looks structural. Nothing else matters until that is answered.

Then, stop the damage spreading. Reasonable temporary repairs are normally expected of a policyholder — a tarp, a board, a shut-off valve. Keep every receipt.

Then document, before anything is cleaned up or thrown out. Cleanup is easier than reconstruction.

Those receipts from day one are part of the claim file, not incidental expenses.

What is the most useful photo you can take of your house this week?Probably the boring one. A slow walk around the outsi...
08/28/2026

What is the most useful photo you can take of your house this week?

Probably the boring one. A slow walk around the outside, phone in hand, before anything happens.

After a storm the question is rarely "is there damage" — it is "was that already there?" That question is much easier to answer when there is a dated set of photos showing the roofline, the gutters, the fence and the trees on an ordinary afternoon.

Worth capturing while everything is intact:

- All four elevations from the ground, including the roofline and gutters
- Fences, outbuildings, and any tree that already leans
- Interior ceilings in the rooms below the roof

Ten minutes now is a lot easier than reconstructing a timeline later.

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Atlanta, GA

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