02/24/2024
We are Planet Desert, a family-owned nursery that offers beautiful and unique cactus and succulent plants online. We work hard to provide you with the best plants possible! We are always adding new plants to our collections, allowing you to find new ones to add to your collection. Below are some of our most frequently asked questions. Be sure to read through them to get your questions answered. If you still have additional questions, contact us! We will be more than happy to answer any additional questions you may have.
Once I place my order, how long does it take to be shipped?
We try our best to ship the day after the order was placed, but please allow 72 hours for us to process your order. If you placed your order on a Friday, it will be shipped on Monday or Tuesday at the latest as we are closed on weekends.
Do you ship on specific days of the week?
We ship 5 days a week! We want to make sure you receive your plants as soon as possible.
*Monday-Friday with the exception of USPS non-operational days (such as government holidays)
Can I place an order and have it shipped on a different date?
Of course! Just add a note to your order letting us know the specific date you want them shipped.
Do you ship internationally?
We are sorry but we do not currently ship internationally. Sorry, maybe sometime in the future.
When will my plants arrive?
We ship our plants via USPS Priority Mail. They will take between 2 to 5 days to arrive, depending on your Zip Code. In some rare instances, it might take a little longer due to reasons that are out of our control.
Where is my order?
Once you pay for your order, you will be sent a tracking number. This will let you monitor where your plants are.
How do you package the plants to make sure they arrive in good condition?
During the years, we have managed to constantly improve the way we package our plants. We put a lot of time and care to do this. Here are some links to videos that can help you see our process: