20/08/2025
✨ Your Cleaning Questions Answered! ✨
We know booking a cleaner can come with lots of questions, here are some of the most common ones we get 👇
Q&A
Q: How do i book?
A: Booking is easy! You can use the “Book Now” button at the top of our page, send us a message, or call us directly to secure your service.
Q: What's the difference between a general clean and a deep clean?
A: Choosing between a deep clean and a refresh clean depends on the current condition of your home and how much dirt, dust, and grime has built up. A refresh clean is designed to maintain an already tidy space with light cleaning, while a deep clean involves more intensive scrubbing and attention to detail.
Q: How often should i book a professional clean?
A: We recommend scheduling weekly or fortnightly cleans to keep your home fresh and prevent dirt and grime from building up. If it’s been more than 4 weeks since your last professional clean, a deep clean is usually needed to bring everything back to standard.
Q: Do you offer discounts for Regular weekly / fortnightly clients?
A: Yes, regular clients receive a $5 discount per hour. It’s our way of saying thank you for trusting us with your ongoing cleaning needs.
Q: Is there a minimum booking time?
A: Yes, our minimum booking time is 2 hours. This ensures we have enough time to deliver high-quality cleaning.
Q: Do you bring your own supplies?
A: Yes! We bring all the products and equipment needed to get the job done. The only thing we ask is that you supply your own toilet brush for hygiene reasons.
Q: Are you insured and police checked?
A: Yes, for your peace of mind, we hold all the necessary police clearances and insurances required to operate safely and professionally.
Q: Do i need to be home while you clean?
A: No, you don’t need to be home. Many clients choose to head out while we work, as it allows us to focus and get more done efficiently. Of course, it’s completely up to you, we’re happy to clean whether you’re home or not.
Q: What do i need to do to prepare for my clean?
A: - Prior to the arrival of your cleaner, we kindly ask that you ensure your home is in a tidy condition. A clutter-free environment will allow your cleaner to maximize the time allocated for essential cleaning tasks. Please note that an additional payment may be required if extra time is needed for tidying up.
- Each toilet must have an accessible toilet brush. We will not attempt to clean inside your toilet with our own equipment.
- Clients who have paid/booked extra time for changing bed linen please supply fresh linen and place at the end of each bed ready for your cleaner
Q: Can I leave out a note with special instructions?
A: Yes, in fact we love when clients leave notes! It helps us prioritise the areas that matter most to you and ensures you receive a personalised service every time.
Q: What if my home requires more work than expected?
A: We ask that all clients provide an honest description of their home at the time of booking so we can allocate the right service. If we arrive and the scope of work is more than expected, we’ll let you know right away. This may mean additional time and fees, or in some cases a reschedule. If we find the information provided was not accurate, a cancellation fee may also apply.
Q: What happens if im not happy with the service?
A: If you’re not happy with the service, please let us know right away. We take quality very seriously and will return promptly to fix any issues. To be fair, we ask that concerns are raised within 48 hours of your clean, as it can be difficult to tell whether something was missed by us or caused by daily living after that time.
Q: Do you provide cleaning to NDIS, DVA or other funded clients?
A: Yes, we provide services for NDIS, DVA, and other funded clients. At this stage, we can organise invoicing for self-managed participants.
Q: What's payment methods do you accept?
A: We accept cash or EFTPOS in person. If you won’t be home, alternatively we can send an invoice for payment via card or bank transfer. Please note all payments are due on the day of service, before we leave.
Q: Do you charge a cancellation fee?
A: Yes, to help our business run smoothly, we ask for at least 48 hours’ notice if you need to cancel or reschedule. Cancellations with less than 48 hours’ notice may incur a 50% fee.
