16/07/2026
**Working with Hoarders (with Narcissistic Tendencies) — Field Notes**
*Ground rules*
1. Never throw anything away without sign-off — clean, tidy, organise, systemise instead.
2. They know where everything is, even if the scale looks incomprehensible to you — if you move something, know exactly where it went.
3. Objects may hold emotion and memory too painful to carry any other way. Don't judge, don't comment on the lifestyle — it's trauma-related. Say nothing.
4. Follow instructions exactly — no more, no less than what you're told.
5. Record instructions as they're given. Take and send timestamped photos, give regular updates.
*Doing the work*
6. Photograph *before* you touch anything, not just after — protects you if something goes missing or gets misattributed.
7. Sort in place first — build piles within the room before anything leaves the property, so nothing becomes "gone" without approval.
8. Nail down early how they want to be consulted — item-by-item, or keep/maybe/give piles for later review. Get this explicit on day one.
*Reading the dynamic*
9. Expect the goalposts to move — yesterday's rubbish may be today's treasure. Don't argue the inconsistency, just re-confirm and log it.
10. Small inconsistent instructions may be tests of trust — pass them consistently, that's likely what's already earning you the tool use.
11. If they project or escalate, stay flat and neutral — "understood," keep working. Don't mirror it, don't therapise it.
12. Have a calm exit line ready for when you need to step away — "I'll pick this up next time," not an explanation.
*Protecting yourself and him*
13. Keep your own accommodation/space immaculate — it's part of the professional signal you're sending.
14. Stay cool and professional at all times, even under projection.
15. Given his heart attack, agree in advance who to call and what you're authorised to do if you find him unwell on site.
16. Keep a simple written log (date, task, what was said) separate from the photos — for your own record.