09/09/2025
POST #1 - There's always that one job that teaches us valuable lessons and fuels our growth. I've been faced with a challenging situation where a customer was unhappy despite my best efforts, but we didn't let that setback hold us back. We'll continue to strive for excellence and make things right whenever possible. This particular job was a stain job on a budget, done as a favor for one of Bradford's first responders, which unfortunately didn't turn out as expected, even after putting in extra effort. In hindsight, I would have approached it differently, but that's where the learning happens.
I'm sharing the pictures of the first stain (2 coats) and the second stain (2 coats). I want to share this experience with my customers to demonstrate our commitment to standing by our work and making it right, even if it means taking a loss. This SEMI TRANSLUCENT stain is not paint and is a different product than what most are used to. 💪🏻👍🏻
The first 9 pics are of the original deck boards, during pressure wash and finish stain.
In my next post (2), I'll show the spots that peeled up (as it was too hot to apply originally) and the re-sanding and the final job with new boards and two coats. We lost money on this to make it right as we should. Spent countless hours making it the best we could. We also offered a full refund before the second round. After all that. Before the paint dried the customer was trying to book more time and calling and messaging me. I did block him and unfortunately had to cut communication. Yet still he continues to leave bad recommendations and tarnish our name as if we somehow had an unprofessional malicious intent. It unfortunate and him and his family have my personal apologies. At the end of the day i wish all of my customers expectations are met. Its difficult falling short of that but Lesson learned. We get better as we go. 👍🏻💪🏻
