Kathy D. Harris

12/24/2021

Christmas kisses for Teddy from our very best Christmas elf! 🐾❤️🐾❤️

09/20/2019

Attention Dental Practice Owners! I recently asked some of my connections to identify what their greatest frustration was in their practice. A couple identified patients that did not show up for appointments or who cancelled with such short notice that they couldn't book another patient into that slot in the schedule. In response I recorded a short (3 1/2 minutes) video on a simple three step process to reduce no shows and short notice cancellations. Enjoy.
Dental - Three Step Process to Reduce No Shows and Short Notice Cancellations

https://vimeo.com/361326129

PS: If you would like a copy of the process with additional detail, just PM me and I get it to you!

The three-step process that immediately reduces no show and short notice cancellation rates

07/01/2019

Happy Canada Day to all of my FB friends who live in Canada. And a strong and loving shout out to all of my FB friends who do not live in Canada. I am sending you wishes for a fabulous day too!

06/17/2019

Patient Retention - KPI #3

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

06/14/2019

This is the first video in the series "15 KPI's every dental practice owner must know if they want to grow".
https://www.youtube.com/watch?v=9VR0-UknDI8

01/24/2019

https://mindfulleadershipconference.com/wp-content/uploads/Dan-Goleman-Emotional-Self-Awareness.pdf
Many experts now believe that a person’s emotional intelligence quotient (EQ) may be more important than their IQ and is certainly a better predictor of success, quality of relationships, and overall happiness. This is a great PDF for anyone looking to gain a better understanding of Emotional Intelligence and the implications it has in the success of a dental practice.

01/22/2019

Do you have a strong Patient-Centred Care Model in place in your dental practice or a Person-Centred Care Model? Patient-centered care focuses on the disease rather than on the person, while person-centered care means an approach that focuses on the elements of care, support, and treatment that matter most to the patient and his or her family and career.

Rather than just thinking about what we do (provide a safe, effective, caring service) and how we do it (through good governance, robust processes and evidence base), we need to focus on why we do it, which is to deliver a good patient experience which is a safe and effective oral health service. Progressive dental practices puts the person, not the patient, at the front and centre of care.

01/22/2019

Where are you in your success and leadership journey?

01/22/2019

https://kathydharris.com/2017/12/15/are-the-skills-that-helped-you-excel-in-your-profession-in-potential-conflict-with-strong-leadership/

7 Barriers That Might Be Preventing You From Becoming the Leader You Want To Be? Posted by Kathy Harris | Uncategorized | Are the skills that helped you excel in your profession in potential conflict with strong leadership? You face unique challenges in becoming a strong leader because many of the s...

12/23/2018

https://kathydharris.com/2018/02/22/five-steps-to-innovating-your-practice/

Five Steps to Innovating Your Practice Posted by Kathy Harris | Uncategorized | Innovation Determines Which Practice Patients Will Choose. How do you compete for patients and get them to choose you over your competitors? The answer – Innovate – innovate your practice and offer extraordinary valu...