TheNHIC

TheNHIC Upgrading the nation’s homes with a focus on energy efficiency and decarbonisation.

The NHIC is a vibrant values-based membership organisation, which was created by the late Lord Ezra of Horsham and colleagues in 1974. Lord Ezra was our President until 2003 and created the principles that guide us today. Rt Hon Nick Raynsford and currently Rt Hon Baroness Maddock have followed Lord Ezra as our Presidents and together we work across the UK home improvement sector with the aim of s

upporting homeowners and tenants to reduce energy bills and improve living standards through product innovation and the improvement of standards.

Quality is not just about workmanship — it is about protecting people.Every installation, every decision, and every deta...
30/04/2026

Quality is not just about workmanship — it is about protecting people.

Every installation, every decision, and every detail has a direct impact on:

🛡️ Safety
💷 Financial security
🤝 Consumer trust

When quality is prioritised:

✅ Defects are reduced
📉 Complaints decrease
📈 Confidence in the sector grows

When it is not, the risks are felt by homeowners first.

That is why quality must be embedded across the entire system — from training and competence to oversight and accountability.

At NHIC, we believe quality is not optional — it is essential consumer protection.

What does quality mean in your day-to-day work?

Competence is often reduced to technical ability — but it goes beyond that.It also includes:💬 Communication📌 Accountabil...
29/04/2026

Competence is often reduced to technical ability — but it goes beyond that.

It also includes:

💬 Communication
📌 Accountability
🧠 Decision-making

How professionals behave on-site can be just as important as how they work.

Embedding behavioural competence helps reduce risk, improve outcomes, and strengthen trust 🤝

NHIC promotes a holistic view of competence across the sector.

What behaviours define competence in your organisation?

Compliance is often viewed as a burden. In reality, it is a safeguard.When applied correctly, compliance:🛡️ Protects hom...
28/04/2026

Compliance is often viewed as a burden. In reality, it is a safeguard.

When applied correctly, compliance:

🛡️ Protects homeowners
🤝 Supports professionals
🏗️ Builds sector credibility

But compliance must be clearly understood, consistently applied, and effectively communicated.

At NHIC, we believe clarity in compliance is essential to reducing risk and improving outcomes.

How does your organisation communicate compliance requirements to teams and customers?

Quality is often judged at completion — but it is determined much earlier.From design and specification to product selec...
27/04/2026

Quality is often judged at completion — but it is determined much earlier.

From design and specification to product selection and planning, every stage influences the final result.

Poor preparation leads to:

❌ Rework
⏳ Delays
⚠️ Increased risk

Quality outcomes depend on getting the fundamentals right from the outset.

NHIC advocates for a whole-process approach to quality — not just a focus on the final finish.

Where do you see the biggest risks in early-stage planning?

🏡 Choosing an RIBA Architect as Your Principal DesignerWith the Building Safety Act 2022 introducing new responsibilitie...
24/04/2026

🏡 Choosing an RIBA Architect as Your Principal Designer

With the Building Safety Act 2022 introducing new responsibilities for domestic clients, choosing the right Principal Designer has never been more important.

Our brand-new NHIC Doorstep Digest series explains why an architect — particularly a RIBA Chartered Architect or Practice — is often the ideal choice. They bring:
• The right skills, knowledge, and experience to oversee design safety
• Support through planning permission, building regulations, and compliance
• Design creativity that helps you get more from your home and your budget
• Access to trusted expertise and professional guidance

The Digest also highlights RIBA services such as Find an Architect, specialist registers, and Ask an Architect sessions at public shows.

Read the full Doorstep Digest 👇
https://nhic.org.uk/doorstep-digests/choosing-an-riba-architect-as-your-principal-designer/

🚨🚨🚨Starting in 2-hours 🚨🚨🚨👉 Register here: https://lnkd.in/enKtkbMANot every challenge on site is technical.Installers a...
24/04/2026

🚨🚨🚨Starting in 2-hours 🚨🚨🚨

👉 Register here: https://lnkd.in/enKtkbMA

Not every challenge on site is technical.

Installers and SMEs are facing increasing pressure, from workload and compliance to customer expectations. This is an area the industry does not always address openly.

In partnership with InstallerONLINE, NHIC is hosting a free webinar focused on mental wellbeing in the home improvement sector.

🧠 The Invisible Foundation: Prioritising Mental Well-Being in Home Improvement

📅 Friday 24 April
🕚 11:00am

This session will explore the practical impact of pressure on those working on site, including how it affects decision making, safety and the customer experience. It will also highlight ways to better recognise and manage stress within the workforce.

Speakers include:

Stuart Young, MCIPR, Head of Stakeholder Engagement & Communciation Director, Department for Business and Trade
Gavin Crane, CEO, Band of Builders
Steve Gray, Steve Gray Gas Services

We encourage you to join the session and share this with your networks.

@

Not every challenge on site is technical.Installers and SMEs are facing increasing pressure, from workload and complianc...
23/04/2026

Not every challenge on site is technical.

Installers and SMEs are facing increasing pressure, from workload and compliance to customer expectations. This is an area the industry does not always address openly.

In partnership with InstallerONLINE, NHIC is hosting a free webinar focused on mental wellbeing in the home improvement sector.

🧠 The Invisible Foundation: Prioritising Mental Well-Being in Home Improvement

📅 Friday 24 April
🕚 11:00am

This session will explore the practical impact of pressure on those working on site, including how it affects decision making, safety and the customer experience. It will also highlight ways to better recognise and manage stress within the workforce.

Speakers include:

Stuart Young, MCIPR, Head of Stakeholder Engagement & Communciation Director, Department for Business and Trade
Gavin Crane, CEO, Band of Builders
Steve Gray, Steve Gray Gas Services

👉 Register here: https://lnkd.in/enKtkbMA

We encourage you to join the session and share this with your networks.

@

🔥 Enhancing Home Safety with Smoke Detectors & AlarmsSmoke alarms are one of the simplest — and most effective — ways to...
22/04/2026

🔥 Enhancing Home Safety with Smoke Detectors & Alarms

Smoke alarms are one of the simplest — and most effective — ways to protect your home. Yet many people aren’t aware of the different types of detectors, where they should be installed, or how often they should be replaced.

Our brand-new NHIC Doorstep Digest series explains:
• The difference between ionisation, optical, heat, and combined alarms
• Which detectors work best in each area of the home
• Key UK legislation (including landlord requirements and national differences)
• Why alarms must be replaced every 10 years
• How to keep your home fire-safe with simple routines

It also includes advice on interlinked alarms, testing frequency, and creating a family fire escape plan.

Read the full Doorstep Digest 👇
https://nhic.org.uk/doorstep-digests/enhancing-home-safety-with-smoke-detectors-alarms/

safety

Not every challenge on site is technical.Installers and SMEs are facing increasing pressure, from workload and complianc...
21/04/2026

Not every challenge on site is technical.

Installers and SMEs are facing increasing pressure, from workload and compliance to customer expectations. This is an area the industry does not always address openly.

In partnership with InstallerONLINE, NHIC is hosting a free webinar focused on mental wellbeing in the home improvement sector.

🧠 The Invisible Foundation: Prioritising Mental Well-Being in Home Improvement

📅 Friday 24 April
🕚 11:00am

This session will explore the practical impact of pressure on those working on site, including how it affects decision making, safety and the customer experience. It will also highlight ways to better recognise and manage stress within the workforce.

Speakers include:

Stuart Young, MCIPR, Department for Business and Trade
Gavin Crane, CEO, Band of Builders

👉 Register here: https://lnkd.in/enKtkbMA

We encourage you to join the session and share this with your networks.

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