21/02/2022
JOIN THE BOILER PLAN TEAM
Instalation Planner
Boiler Plan UK is a leading central heating company. We provide and install central heating boilers as well as carrying out Service & Repairs. We have reinvented the way people buy boilers through competitive payment options and service innovation. We’re proud of our National coverage and we are continuing to expand across the UK. We put customers at the heart of everything we do and take pride in the friendly, quality and reliable service that we offer.
If you are energetic, innovative in thought and passionate about customer service then Boiler Plan UK needs you and we are ready to unleash your true potential. This full-time role will be based in our Head Office in Cramlington, Northumberland with an immediate start.
Job Description:
Boiler Plan are looking for dynamic people to join our install department. The salary range will reflect the experience and competency of the candidate. The general tasks will be:
- Scheduling boiler installations with our customers, ensuring they are recorded in our diary system and effectively managing the work diaries of field operatives, ensuring engineer diaries are fully booked.
- Add, cancel or make changes to appointments in the schedule.
- Implementing good customer service contact with the customer pre and post installation.
- Understand the contractual KPI’s, then plan, allocate and operate to exceed client expectations
- Management of email inbox.
- Client liaison to co-ordinate issues as they arise.
- Any other general admin duties deemed necessary.
Attributes Required
- Proven customer support experience
- Answer and direct phone calls
- Familiar with CRM system and practices
Customer orientation and ability to adapt/respond to different types of situations.
- Excellent time management skills and ability to multi-task and prioritise work
Experience of diary management and planning.
- Attention to detail and problem-solving skills
