We pride ourselves in being a friendly, family run business small enough to care and listen, but competent enough to dress your entire home. We have over a decade of high quality restoration experience and all of our items are hand sourced and we only stock what we are proud enough to place in our own home. Our main aim is to source the perfect piece for our customers at their request. (Please see
terms and conditions)
As part of out team we have available an qualified joiner who ensures that although our items are pre-loved they still have a lifetime to offer, this also means that we can offer a unique bespoke service. As well as hand renovated furniture, under the Umbrella of craft we also proudly create home made accessories and seasonal items. The Patchwork Umbrella is focused enough to deal with tailor made requests and even offer assistance with courier services, only working with the most competitive priced companies with the highest of standards. TERMS & CONDITIONS:
When placing an order with The Patchwork Umbrella, you will receive a confirmation email and breakdown of items ordered. This should include any courier arrangements. From this point onwards our customers have 7 days 'cooling off' whereby an order can be cancelled. Unless it is stated by the customer that the order is to go ahead purchases will not be made unless the cooling off period is expired. If for whatever reason our customers are unhappy, then on receiving their items they are within their right to send them back in the condition that they have received them, for a full refund as per long distance selling laws, however the return courier charge will be at the customers expense. Refunds will not be issued until items are returned to our premises. This is very unlikely as we succeed in working so close with our customers at every stage of the process to ensure a happy result. Customers are free to pay in instalments at my discretion, however items will not be dispatched until full payment has been received. A minimum deposit of 25% is required before items are specifically sourced, but larger deposits can be made at request. A minimum of 10% is required as deposit to secure 'general sale' items. We are not responsible for goods in transit, however we will assist our customers in any claims made against said couriers. We do accommodate customers who use their own couriers or choose to collect their items themselves, within our operating hours. Hours can be extended upon request at our discretion. Please note that if an item is purchased but not collected at an agreed date then a small storage may apply.
