Easy Garden Group

29/03/2022

We're looking for a warehouse assistant to help our hardworking warehouse team in Pembroke Dock during our peak season (April-August).

Up to 40 hours per week. Seasonal contract. No experience is required. Full training provided. 2 positions available. Clean modern warehouse and a super friendly work environment.

If you're a hard worker, like a laugh and work well as part of a team, apply for the role through our website.

15/06/2021

‘Leading’ award for BlueTree Home & Garden -

BlueTree Home and Garden has been awarded prestigious ‘Leading FairPlay Employer’ status by Chwarae Teg which runs the Agile Nation2 Business Programme. This award recognises the impactful steps and unwavering commitment we have to increase diversity in our workforce – attracting more women em...

08/06/2021

We're in the press! We've been awarded the prestigious ‘Leading FairPlay Employer' status by Chwarae Teg which runs the Agile Nation2 Business Programme. Thanks to the team here and at Chwarae Teg for helping us achieve this 😊👍
https://businessnewswales.com/leading-award-for-pembroke-business/

12/02/2021

We're looking for a superstar customer support representative to join our fast-growing e-commerce team in Pembroke Dock.

£9/hr, Minimum 37.5hrs per week (overtime and flexible working available). Full training provided. 2 positions available. Clean modern office and super friendly work environment.

If you're good with people, like a laugh and work well as part of a team, apply for the role through our website

We're looking for a superstar customer support rep to join our team. Think you have what it takes? Learn more about the role and apply today.

10/02/2021

We're looking for a superstar warehouse operative to join our fast-growing e-commerce team in Pembroke Dock.

£9/hr, Minimum 15hrs per week (plenty of overtime available). 6-month contract. Full training provided. 4 positions available. Clean modern warehouse and super friendly work environment.

If you're a hard worker, like a laugh and work well as part of a team, apply for the role through our website
https://www.bthg.co.uk/warehouse-operative

10/02/2021

We're looking for a superstar warehouse operative to join our fast-growing e-commerce team in Pembroke Dock.

£9/hr, Minimum 15hrs per week (plenty of overtime available). 6-month contract. Full training provided. 4 positions available. Clean modern warehouse and super friendly work environment.

If you're a hard worker, like a laugh and work well as part of a team, apply for the role through our website https://www.bthg.co.uk/warehouse-operative

We seek hard-working, trustworthy and reliable applicants to join our fast-growing e-commerce business as a warehouse operative. Is this you? Learn more apply today!

08/02/2021

To apply, submit an application through our website:

https://www.bthg.co.uk/customer-support-representative

Applications through Facebook will not be seen.

We seek customer-focused, articulate and detail-orientated applicants to join our fast-growing e-commerce business as a customer support representative. Within this role, you will deliver front-line, technical help and support to our customers effectively and efficiently. You will be required to organise and accurately manage customer enquiries from start to finish, via telephone, live chat, and online software. We will need the applicants to quickly acquire knowledge of the products we sell to give the customers the correct response to their enquiries.
The ideal candidate will have a flexible can-do attitude to manage and prioritise multiple tasks and demands to provide five-star customer experience inline with our business objectives. The candidate would have strong communication skills and able to problem-solve. Experience using Zendesk or similar software would be valuable but is not essential as training will be provided.
You will work part-time, within a clean, well equipped modern office as part of the customer support team. This role requires you to work on a shift pattern Monday to Saturday between 8 am and 6 pm. Regular weekend work and overtime during peak periods are required. We support and have the technology to facilitate remote working inline with the current Government guidelines. Initial training will be undertaken at our office in Pembroke Dock.

Core duties and responsibilities:
• Providing product support for our customers via telephone, email and live chat
• Gathering information from customers to help assess their needs and requirements
• Troubleshooting and identifying problems and faults customers are facing
• Assessing appropriate solutions to requirements, problems and/or faults
• Offering customers product recommendations to suit their needs and requirements
• Respond to the individual needs of customers with empathy and understanding
• Assisting customers on the installation and setup of products via all communication channels
• Answering technical questions concerning products and providing relevant information to aid customers
• Handling customer data following GDPR and data protection guidelines
• Gathering and developing technical knowledge of product range
• Order creation, amendments, payments and refunds in line with company policies
• Prioritise, track and manage customer requests, communicate with our customers, keep accurate records of customer interactions, and prioritise, track and manage tasks/workload
• Working to achieve personal and team targets in tandem with providing the highest level of customer satisfaction
• Working and communicating with other departments to help customers get the best service possible