02/10/2024
Right where do I start with this ?
Earlier this year I had a customer come to me wanting me to fit her a dream kitchen once she had a large extension put on the back of her house for her 2 little boys and her husband.
Her and her husband went to DIY Kitchens in south Kirkby to look at kitchens and saw a display kitchen which was just what they wanted.
As DIY Kitchens were moving showrooms across the road this display they were told was for sale at a discount.
So they bought it but didn’t get it delivered as the extension wasn’t built.
A few weeks later my customer had some awful news that she had Cancer and would need treatment over a period of time so the extension was put on hold.
My customer is a hard working nurse with a husband and 2 little boys 8 and 10 who tragically lost her sister to cancer so went through preventative measures to try stopping herself from getting cancer.
As the weeks and months have passed it’s now she gets in touch with me to tell me about her diagnosis and that the extension and the kitchen will not be happening because in my customers own words “ I want to spend time with my kids not have them spend time in a big kitchen without me”
Now today we have just been to DIY Kitchens to see what can be done and they have said “it was bought as seen and we can’t do anything”
This is a company that could sell that kitchen 1000 times over but are not willing to do that.
If we could use most of this kitchen to make her a kitchen to fit we would but we can’t as it’s just not feasible.
This to me is unacceptable from a company like this. Never said we can take a look and see what we can do or nothing.
