23/06/2026
WHAT A NIGHTMARE PLEASE READ!!
A bit of drama on today's job...
Near the end of a job, the living room socket circuit tripped. As you'd expect, my first thought was, "Have I done something here?"
Although all of my equipment is PAT tested, protected by RCDs and operated safely, I still wanted to make absolutely sure.
A huge thank you to Lee Pritchard from L Pritchard electrical services who came out promptly to fault find the issue, and to the customer for trusting me to get this investigated and rectified quickly. The customer later remembered a previous electrical issue in the exact area identified, which helped confirm the electrician's findings.
The cause was traced to a historic cable fault that had previously been drilled through and poorly repaired. The electrician has safely restored power to the lounge as a temporary measure, with the wall to be opened up and the fault permanently repaired later this week.
The reason I'm sharing this isn't to point fingers. It's because when something unexpected happens, this is the difference between a professional business and a cowboy.
I didn't pack up and disappear. I stayed, worked with the customer, arranged the right people, got answers and made sure the issue was identified correctly.
Thankfully it was confirmed that neither the equipment nor the cleaning process caused the fault, but customer reassurance and doing the right thing will always come first.
Carpets and upholstery completed, the fault was found, a repair is booked in and everyone left happy. That's how it should be done. 👌
