Silvan

03/11/2021

Light up your abode with home automation solutions from Silvan!

18/06/2021

We hereby announce that Silvan Innovation Labs has now been acquired by Polycab India The acquisition will open multiple avenues and we look forward to an exciting journey with Polycab India.

Know more:- https://www.silvan.co.in/

27/11/2020

As a support representative, you will be the first point of contact regarding any technical / non-technical queries or requests.

Resolve queries & requests of the customer efficiently and effectively over the call,escalating or assigning to internal teams when needed.

Meet SLAs like response and resolution time, ultimately meeting customer expectations.

Work towards guaranteeing customer satisfaction.

Own customer issues from initial report to resolution, communicating with customers regularly regarding issue status, working on the ticketing system with constant updates and driving issues to closure.

Remotely supporting customers and partners using any remote desktop tools.

Collaborate with internal team members to properly manage customer inquiries and escalate when appropriate.

Partner with internal team members on various strategic projects when needed.

Provide continuous improvement solutions that have the potential to impact the customer experience and operational effectiveness.

Conduct gap analysis and assess from a technical and customer perspective.

Run monitoring reports for usage, performance, and availability.

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Requirements:

1-3 years of experience working in a customer support role, preferably in technical support.

Willingness to support the business requirements as and when needed.
Diploma or Gradurate in any discipline preferably CS/IT/Electronics.

Strong active listening skills and excellent written and oral communications skills

Excellent Customer service & customer-centric orientation·

Ability to empathize with customers and convey confidence

Strong documentation skills

Expertise in working with any commonly used CRM, ERP, project management tools, etc

Excellentability to learn and articulate software-related and technical concepts·

Good debugging skills·

Good understanding of working on Windows, Linux & mobile OS such as Androidor ios.

Fair knowledge of network topologies, devices, and frequently needed changes and settings.

Ability to multi-task in a fast-paced environment

14/11/2020

May the joyous celebration
Of this divine festival
Fill your heart with
Never ending joy and happiness!
Happy Diwali

25/10/2020

Wish this festival of Dussehra brings devotion, dedication and determination in your life.

20/10/2020

We are happy to share our leading partner Samrudhi Automation founder Mr. Nikhil AC will be sharing his Home Automation business experience in BNI Benchmark virtual session.

02/10/2020

The father of the nation with the tools of truth and nonviolence, Freed our nation from imperialism, Follow path of truth and wisdom, Pay homage to this great leader on Gandhi Jayanti 2020 & always.

10/09/2020

Our Silvan Sparsh is now listed on Product Hunt.
Kindly use the below and Upvote for us.

Coronavirus Pandemic has created a huge impact on human to human interactions to avoid these circumstances in public places we launched Sparsh Silvan Sparsh offers cutting edge IoT enabled contactless solution using QR code, Proximity and Voice enabled.

03/09/2020

Experience in product installation, Autocad drawings, Home Automation, BMS etc
Provide project coordination at the site
Should be working with 2-3 electricians to guide Home Automation conduit, cabling, installation & commissioning
Should be well versed in written as verbal communication
Knowledge of Kannada, Tamil or Telugu is a big plus
Should able to understand AutoCAD drawings and instruct electricians accordingly
Should be a good team player, as the work demands to work with technicians, test engineers, auto-cad designers

31/08/2020

Silvan family wishes you all a very "Happy Onam"

22/08/2020

May the grace of Ganesha keep enlightening your lives and bless you always.

15/08/2020

Happy Independence Day to all Indian Brothers and Sisters.