We are responsible to have a proper manage, protecting and processing your Personal Data according to this Policy, which apply to all Personal Data we collect from you through our facebook. Please read and review this Policy very carefully before using our facebook. By accessing this facebook, registering for an account with us, ordering any products of us, you are agreed to our Privacy Policy. In
this policy, we will inform you how we collect, use and process and disclose your Personal Data. Personal Data we collect from you are remain in the interaction between you and us. Any changes or amendment of our Privacy Policy, we will update and give a notice. However, we reserve the right to amend this Privacy Policy any time. HOW DO WE COLLECT YOUR PERSONAL DATA? When you are surfing this facebook and using our services, we will collect Personal Data from you which include but not limited to:
(a) Identity data (name, gender, profile picture, and date of birth);
(b) Contact data (billing and delivery address, email address and phone numbers);
(c) Account data (bank account and payment details);
(d) Transaction data (details about payments to and from you, and other details of products you have purchased from us);
(e) Profile data (username and password, history of purchase, your interests and preferences, feedback and survey responses). Kindly be informed that your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. We keep no credit card details of you. However, we may collect your bank account details for refunds. Please ensure that all Personal Data submitted is accurate and true. Fail to do so may cause any delay due to our inability to process your request. HOW WILL YOUR PERSONAL DATA BE USED? During your usage of the facebook, we may receive your personal data from you for:
(a) Creating an account with us;
(b) Applying for any of the Services or purchasing any products available on the facebook;
(c) Offline interactions, including interact with our sales executives;
(d) Sending marketing communications in relation to our sales, products, services, promotions;
(e) Delivering advertisements related to our products and services which may be of interest to you on the facebook;
(f) Sending an invitation to you to join our private customer events;
(g) Conducting market and customer research, analysis or tracking. WHO WILL YOUR PERSONAL DATA BE SHARED WITH? In relation to our use of your Personal Data for the us and additional purposes, we may disclose your Personal Data to our:
• employees, consultants;
• payment processors;
• logistics providers (courier service company);
• professional advisers and consultants. We shall do our best to minimize the disclosure of your Personal Data to other parties for additional purpose. HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA? Please note that complete and accurate data is very vital for you to continue using our services. Any update of your Personal Data, you may contact our customer service through Contact Us page. We will process your request and update you regarding the correction with the soonest possible time. Terms & Condition
Hong Jun Agri & Agro Work reserves the right to modify and change any time without further notice. The Terms and Conditions stated are our copyrighted agreement. Any use of our platform and/or Terms and Conditions by third parties is not allowed and those who has misused is subjected to legal action. By accessing this facebook, you are considered agree to our Terms and Conditions. Please do not access this facebook if you do not agree to our Terms and Conditions. Registration
To place an Order, you can either creating an account using your email address in this facebook. Please confirm that the information you filled in is accurate and true. To complete your order, you are required to follow the steps in the facebook. You will receive an Order Confirmation after you have done the payment. Price and Payment
We, Hong Jun Agri & Agro Work will make sure all the details, descriptions and pricing are accurate and always up-to-date. If we discover pricing issue in any products you have ordered, we will inform you by calls or email as soon as possible to either reconfirm your Order or cancel it. A full amount of the cancelled order will be refunded to you. All the prices of our Products are in Malaysian Ringgit. Delivery costs will be charged based on your total purchase amount. Delivery charges will be clearly stated before checkout and payment made. Payment Methods
To complete your Order, you can pay using any of our payment partners KIPLE PAYMENT GATEWAY on our Platform. If we do not receive the payment or payment is not completed, order is considered incomplete and we will not be liable for any delay or non-delivery. All your bank cards or bank account data will be protected. Submitted Mistaken Orders
If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact [email protected] immediately. We will try our best to process your request. Refusal of Order
We reserve the right to withdraw or add Products on this Platform at any time and/or remove or edit any content on this facebook. If there are any exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation. If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you. Delivery
We aim to deliver the Product to you in our standard delivery timeline within 7 working days. The delivery time will be indicated by us at the time of your order checkout. We shall notify you if we unable to arrange for delivery. We will not responsible for any damages caused by third party. Cancellation on Non-Faulty Products
Once an Order has been dispatched it may not be cancelled. If you have any issue, please email [email protected]
Return and Refund Policy on Faulty Products
Product image as seen on the Platform may slightly differ from the actual Product that you receive due to capturing angle and brightness. If you encounter any defects or issues with the product received, please email [email protected] or call +6019-7118831. Providing your Order number, name and contact number, details of the Product and the reason for return, and whether you require a refund or a replacement. If the item is returned is in an unsuitable condition, we reserve the right not to accept returns and refund
Return Policy
1. Return Due to Change of Mind Due to hygiene issue, we do not accept any returns due to change of mind. We do not accept returns once order has been dispatched except item you received is faulty, incomplete or other valid reason. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to your dedicated account. We will notify you once this has been completed through email. Hong Jun Agri & Agro Work will refund the value of the goods returned but will NOT refund the value of any shipping paid.
2. Warranty Returns. We will honour any valid warranty claims, provided a claim is submitted within 14 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim from the respective manufacturer. Upon return receipt of items for warranty claim, you can expect Hong Jun Agri & Agro Work to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
