05/14/2026
📣 Quick PSA From a Small Business Perspective 📣
Please be patient when calling or texting small businesses — and if you don’t hear back after giving it some time, reach out again. Make sure to leave a voicemail, send a text, or email if possible.
A lot of small businesses are drowning in spam calls and messages right now. On average, many businesses receive dozens of spam calls every single day. Spam filters and call guards help, but they can’t block every unknown number without risking real customers getting blocked too.
Because of that, many businesses let unknown calls go to voicemail first. If no message is left, your number can easily get lost in a never-ending call log full of spam and robocalls.
Text messages honestly aren’t much better. Businesses constantly receive scam texts, fake leads, automated messages, and spam outreach all day long. A simple text that only says:
“Do you do tree work?”
often looks exactly like the spam messages businesses receive daily.
For example, tree companies regularly get texts from “people moving into town” wanting work completed before they arrive. Sometimes those are legitimate customers — but many times they turn out to be scams, fake checks, phishing attempts, or spam leads.
A simple introduction makes a huge difference. Something like:
“Hi, my name is John. I found your company on Facebook and I’m needing an estimate for tree trimming at my house in Abilene.”
That immediately tells a business:
✅ You’re a real person
✅ Where you found them
✅ What service you need
✅ That it’s worth responding quickly
Social media inboxes aren’t any easier either. Between spam messages, ads, scams, auto-generated messages, and customer inquiries, inboxes can become overwhelming fast — especially for small businesses trying to manage everything themselves.
And if some businesses are starting to use AI call screeners or automated systems that ask for your name and reason for calling before putting you through, please don’t get upset. Most are simply trying to keep phone lines open for real customer calls and reduce the nonstop spam, robocalls, and scam attempts that hit businesses every day.
Most small businesses are not ignoring customers on purpose. They’re usually trying to juggle scheduling, estimates, crews, paperwork, customer service, and day-to-day operations all at once.
If you find a company you like, stick with them. A little patience and communication go a long way for both the customer and the business owner. 🤝
And to the small businesses out there — keep doing your best. Nobody wants a customer feeling unheard. It just gets discouraging when the phone rings 20 times and only 1–2 calls are actual customers.
