06/12/2026
Old-Fashioned Values
It's how I was raised, and it's the foundation I wanted to build my small contracting business on.
Be reliable. Show up when you say you will, and do what you said you would do. When a homeowner hires a contractor, they're expecting a service in exchange for their hard-earned money. Don't disappoint them. Disappointment is a hard debt to pay back.
Being lied to sucks, so be honest. It costs you nothing, and it pays dividends in the long run.
Communicate. Call the customer back. Check in a few days before the appointment, and follow up a few days after the work is complete. Let people know what they can expect from you and what the process will look like. I like to walk customers through a project during the interview process and hear any expectations they may have so I can meet them. And if I can't, I'll tell them. If they choose another contractor, that's okay too.
Be trustworthy. Do the things above, and trust tends to follow naturally.
Be clean. For me, it starts with something simple: being presentable. Leave the ratty T-shirt with last week's paint stains at home. Wear a clean work shirt. Remember, the customer is meeting a complete stranger for the first time and inviting them into their home. Looking professional is one of the easiest ways to put a homeowner's mind at ease. And when the job is done, let the only evidence that you were in their home be the completed work.
I had the benefit of watching my father build his own company around these same values, and I worked alongside him from the time I was 16 years old. Back then, a handshake and a man's word were as good as a contract.
I still believe they should be.
-Brandon Wright
My Dad's This and That
804-517-6854
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