I've always been interested in building things and using my hands.
From playing with Legos as a child, to building treehouses as a teenager, to building furniture for my wife and child. But I officially started in the remodeling field two years ago working for a guy in Kansas City. He taught me a lot about the trade, and we still stay in touch when I need advice. But more than how to tile a floo
r or install drywall, he taught me how to treat clients and run a business. He was up front and honest with his clients and they came to see him for the honest and trustworthy guy he was. As a result, all of his business is referrals. While, I don't think this is anything new or industry changing, I do think this customer service is missing. As my Grandfather would say, that's the way things are supposed to be done, treat the customer right and provide your best service.
So why is it that this idea seems to be missing? I've been there, agreeing to a quote and then having services and extras thrown at me, projects taking too long, feeling frustrated and taken advantage of at every step, and then being left with a product that is subpar. That's not the way I want to be treated, and that's not the way I'm going to run my business. You spend a lot of money on a house and a lot of time in there. It should be the home you want. Whether there are little ones on the way and you need an open concept kitchen or a loved one is getting older and needs a shower with easier access, you are working hard to pay for these things and the process should be as easy comfortable as possible.
From discussing why, to the design, through the labor and to loving that finished product, I promise to treat each and every client the way I'd want to be treated, with honesty and respect.
