03/16/2026
To be clear, this IS NOT our work. We will be ripping it all out and redoing the work. Glad that these plumbers at least granted a refund to the customer.
Here is a cheat sheet to the issues that were found:
1. No additional framing installed before installation of surround that lead to further inability to finish this bathroom correctly.
2: Shower glass door installed incorrectly. Bottoms of the doors touch the bumpers but both top bumpers have a good 1/2-3/4” of space allowing for water to escape when showering. This is due to not having plumb framing before hand. Further, no screws to the shower door hit any framing and are only in the acrylic surround providing little stability
3. Silicone goes a long way, a small bead would have sufficed and still been pressed out and wiped cleanly. Too much was applied with a sloppy finish look.
4. Since no additional framing was installed, we are left with the back piece of the surround at an angle, drywall unable to be installed to the fl**ge on either side of the surround and finished appropriately.
5. To remedy the situation the plumbers who installed this came back and added yet more silicone to the inside of the surround where the panels connect. (These shower surrounds are meant to be installed without the need for silicone and have a click lock system that allows any excess water that goes in the small gap to flow down back toward the tub making water damage impossible.)
What can’t be seen in the video is the silicone inside of the surround and a 60” vanity top that was cracked in half during the installation process. Unfortunately, 30 plus days have passed and this customer has been without this bathroom.
Moral of the story: Don’t bid outside of your area of expertise. If you are a knowledgeable owner of a company, your employees or subs need to be trained to maintain a standard that will reflect well on your company as a whole.
Communication and transparency is key to build and maintain trust between contractor and client.
