Associated Security Corporation

04/12/2023

https://www.wfsb.com/2023/04/12/avon-burglary-suspects-could-have-connections-organized-crime-group-police/

An organized crime group could be behind a surge of break ins in two Connecticut communities.

03/03/2021

We are looking for a part time second shift dispatcher with the flexibility of alternating shifts (1st, 2nd and 3rd)

Job Summary
Connecticut based security monitoring company, located in the Greater Hartford Area. Looking for motivated individuals to be part of our customer service / central station department. Job duties to include but not limited to:
Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, life safety, and environmental alarms. Use a multiple phone line system to route calls and answer inquires. Data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions.
Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.

Essential Duties and Responsibilities:
• Verifies, responds to, and dispatches on emergency signals.
• Answers incoming calls.
• Must be proficient in the verification and dispatching of alarms to police/fire agencies.
• Must know the different types if signals and the SOP’s for each signal.
• Operator will work under close supervision during the first 45 days.
• Must be able to meet minimum productivity standards set.
• Position requires weekend, holiday, shift changes and may require overtime.
• Notifies customers of non-emergency signals.
• Notifies responders on emergency signals after dispatch.
• Processes basic data changes to customer accounts.

Qualifications and Skills:
• Self-motivated and a professional attitude.
• Excellent communication, listening, written and comprehension skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision-making skills and be able to solve practical problems.
• Be very organized, detail oriented and flexible.
• Able to multitask.
• Proficient with computer, keyboard, fax machine, copy machine and telephone.
• Knowledge of Microsoft Office applications, and Internet.
• Basic knowledge and understanding about high security accounts and department.
• High School Diploma or General Education Degree (GED)
• Related training/certification preferred.
• Candidates must possess a minimum of one-year customer service or call center experience.
• Must follow company and central station policies and procedures.
• Willingness to make key contributions to the growth of the business.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Effectively present information to upper management.
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.

“This is an equal opportunity
employer”

12/25/2020

If you're looking for a place where hard work gets recognized. A place where your talents and creativity can be rewarded -- look no further.

12/25/2020

Associated Security Corporation is one of the largest privately owned security firms in Connecticut. For over 50 years Associated Security Corporation has been providing low voltage electronic security solutions for homes and businesses of all sizes throughout Connecticut. Through growth, experience, and years of being in the industry, Associated Security Corporation has become a name widely recognized for safety and dependability. Therefore, we are always looking for qualified individuals. If you are interested in a great opportunity and would like to join our team, please see our job opening below:

Description:

The sales executive is responsible for generating new business in the small business and residential markets. The sales executive designs and sells systems that are comprised of intrusion, fire & life safety, intercoms, card access and video surveillance technology. Additionally, the sales executive designs and sells services such as monitoring, maintenance, and hosted services including remote control apps as part of a monthly subscription contract that is part of every new client relationship.

Why Associated Security Corporation?

Associated Security Corporation offers its employees a competitive pay and a comprehensive benefits plan that includes medical, 401k, vacation, paid holidays, company cell phone, laptop, gas allowance, system / product certifications and more!

Must haves:

• Minimum of 3 years of Sales experience
• Self-motivated to meet sales goals
• Possess a relentless attitude
• Customer centered focus along with strong oral and written communication
• Valid driver’s license and reliable transportation required.
• Satisfactory pre-employment background check
• High School Diploma or GED

Preferred:

• Computer Literacy Proficient with Microsoft Word, Excel, AutoCad and Adobe
• Supervisory Accuracy, strong organizational skills and attention to detail
• Consistency in communication with Management and Clients
• Understanding of systems design and application, pricing, lead generation, and time management
• Experience with low voltage industry especially with Intrusion, Life Safety, Access Control, Video Surveillance, Intercom and Automation Integration.

Responsibilities:

• Develop and maintain an active lead generation plan within the assigned territory using referrals, cold calling, contact with local builders and municipalities.
• Plan a sales approach designed to determine the client’s needs and wants for the product/services supported and offered.
• Conduct job surveys specifying the type of systems required, provide a sales proposal and layout to be used as a basis for the contract.
• Exhibit a thorough knowledge of all pricing procedures and strategies to ensure that contract estimates are accurate and will deliver the expected return.
• Work with the installation team to the initial job start to ensure the customer requirements are confirmed and are understood by the installation department.
• Develop an effective job schedule for each installation to include cost control; and coordination of subcontracting, Engineering, Sales and the customer.
• Follows-up after completion of the installation to make certain that the system is working properly, to explain its operation to the customer, and maintain a rapport that will result in continual referrals.
• Operate within the general company policies and procedures as well as guided by generally accepted alarm industry practices, local ordinances, and U.L. requirements.
• Maintain an in-depth knowledge of complete line of products/services
• Assist the Management team with selecting subcontracting to meet installations needs based on business forecasts and actual scheduling.
• Responsible for planning, forecasting and monitoring all subcontracting costs. Implement corrective actions to ensure costs are consistent with company financial plans. Responsible for negotiating subcontract agreements as required, and serves as primary contact.

• Job Type: Full-time

12/25/2020

This is a newly created role to create to lead the HR function and serve the needs of employees.

Responsible for the hands-on ex*****on of the day-to-day human resources activities to include staffing, employee relations, compensation, performance management, training and development, and benefits administration.

RESPONSIBILITIES

· Manage the hiring process. Create and oversee the on boarding process to ensure that new hires receive the appropriate level of training and assimilation into the organization.

· Execute positive employee relations. Recommend culture development activities and programs and provide guidance on best practices. Work with management to resolve conflicts with and between employees to developing win-win solutions. Recommend initiatives that support and demonstrate management’s commitment to maintaining a positive company culture.

· Identify employee training needs, develop training content, or work with external resources to develop and deliver as appropriate.

· Manage and continuously improve performance management program. Work closely with management team to ensure alignment with business goals, strategy, and company mission and values.

· Partner with managers on job and organizational design, clearly defined roles and responsibilities and capture on job descriptions. Establish individual objectives and expectations across all departments. Recommend measures to reduce employee turnover.

· Administer employee benefits programs. Manage enrollments, terminations, COBRA administration, and annual policy renewals. Communicate changes to employees and respond to all employee inquires.

· Maintain all personnel records to ensure the company is always in legal compliance. Ensure confidentiality and security of all employee files and records.

· Ensure that HR processes, programs, policies, and management practices are administered fairly and consistently and are in alignment with and support the overall Company business objectives and values.

· Participate in the annual salary/pay budget planning process, and coordinate annual merit pay review process.

· Sort mail and distribute to the correct departments.

· Assist in payroll processing

REQUIREMENTS

· Comprehensive knowledge of staffing, employee relations, compensation, benefits administration, training and development, and state and federal employment laws.

· Exceptional employee relations skills. Effective communicator at all levels of the organization.

· Organizational skills, attention to detail; sound judgment and reasoning skills.

· Self-motivated and comfortable performing projects in conjunction with day-to-day activities.

· Must be able to establish credibility and be decisive; resourceful; people, service and results oriented.

· Detail-oriented -- would rather focus on the details of work than the bigger picture.

· Autonomous/Independent -- enjoys working with little direction

EDUCATION AND EXPERIENCE:

· Bachelor’s Degree

· Minimum of 5 years HR experience

· Strong communication skills and ability to lead and drive change

Benefits:

401(k)
401(k) Matching
Dental Insurance
Health Insurance
Paid Time Off
Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Health insurance
Paid time off
Schedule:

8 hour shift
Monday to Friday
Work Remotely:

No

10/16/2020

Central Station Alarm Dispatcher

Connecticut based security monitoring company located in the Greater Hartford Area is looking for motivated individuals to be a part of our customer service / central station / data entry departments. Job duties to include data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls.

Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Monitoring Representative may be expected to perform some or all of the duties listed, and other duties as assigned.

• Verifies, responds to, and dispatches on emergency signals.
• Answers incoming calls.
• Must be proficient in the verification and dispatching of alarms to police/fire agencies
• Must know the different types if signals and the SOP’s for each signal.
• Operator will work under close supervision during the first 45 days.
• Must be able to meet minimum productivity standards set.
• Must keep abreast of both company and central station policies.
• Must meet minimum quality standards set for them.
• Position requires weekend, holiday and shift work and may require mandatory overtime.
• Notifies customers of non-emergency signals.
• Notifies responders on emergency signals after dispatch.
• Processes basic data changes to customer accounts.
Knowledge:
• Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.
• Knowledge of Company policies, procedures, guidelines, and practices.
• Basic knowledge and understanding about high security accounts and department.

Skills:
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision making skills, be very organized and detail oriented.
• Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone

Abilities:
• Ability to work as part of a dynamic team and be flexible.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.

Minimum Qualifications:
• High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred.

• Candidates must possess a minimum of one year customer service or call center experience.

Job Type:Full & Part Time

09/06/2020

Central Station Alarm Dispatcher (Third Shift 12 am - 8 am)

Connecticut based security monitoring company located in the Greater Hartford Area is looking for motivated individuals to be a part of our customer service / central station / data entry departments. Job duties to include data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls.

Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Monitoring Representative may be expected to perform some or all of the duties listed, and other duties as assigned.

• Verifies, responds to, and dispatches on emergency signals.
• Answers incoming calls.
• Must be proficient in the verification and dispatching of alarms to police/fire agencies
• Must know the different types if signals and the SOP’s for each signal.
• Operator will work under close supervision during the first 45 days.
• Must be able to meet minimum productivity standards set.
• Must keep abreast of both company and central station policies.
• Must meet minimum quality standards set for them.
• Position requires weekend, holiday and shift work and may require mandatory overtime.
• Notifies customers of non-emergency signals.
• Notifies responders on emergency signals after dispatch.
• Processes basic data changes to customer accounts.
Knowledge:
• Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.
• Knowledge of Company policies, procedures, guidelines, and practices.
• Basic knowledge and understanding about high security accounts and department.

Skills:
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision making skills, be very organized and detail oriented.
• Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone

Abilities:
• Ability to work as part of a dynamic team and be flexible.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.

Minimum Qualifications:
• High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred.

• Candidates must possess a minimum of one year customer service or call center experience.

Job Type:Full Time

03/18/2020