09/02/2026
Okay…this one REALLY ticked me off.
Today I had a job in Woodbury that reminded me why I do this business the way I do.
The homeowner had been in the hospital when her daughter got locked out of the house. A family member called an emergency locksmith to help.
The locksmith drilled the back door, leaving metal shavings all over the entryway, installed a cheap deadbolt UPSIDE DOWN, and put a Kwikset keyway on it—even though the rest of the house was keyed to Schlage.
And then there was the bill. I
The customer told me she was charged $1,800, while the invoice left at the house showed $1,500.
When I looked everything over, I found two worn-out door k***s that legitimately needed replacing. So I replaced those, replaced the upside-down deadbolt with a Schlage, rekeyed the multipoint lock on the front door, and keyed everything alike so the homeowner now has one key for the whole house.
Total for everything I did?
Under $450.
Look, I understand emergency locksmith work isn't cheap. We have equipment, insurance, vehicles, time, and a lot of overhead. And sometimes emergency calls are complicated.
But there is absolutely no excuse for taking advantage of someone simply because they're locked out and their family is dealing with an emergency.
This is someone's home. Their security. Their peace of mind.
I don't know what happened on the previous call, and I wasn't there, so I'm not going to pretend I know the whole story.
But I do know what I found when I arrived—and honestly, it made me angry.
There's enough nonsense in the locksmith industry without "legitimate" locksmiths giving the rest of us a bad name.
Do good work. Charge a fair price. Treat people right.
It's really not that complicated.