02/06/2026
Service Operations & Administrative Assistant
GRIPS Inc. – Industrial & Commercial HVAC
📍 Grandville, MI | 🕒 Full-Time | 7:30 AM – 5:00 PM
GRIPS Inc. is an industrial and commercial HVAC company built on professionalism, accountability, and taking care of both customers and employees. We are looking for a highly organized, dependable person to become the operational backbone of our service department.
This role keeps technicians moving, customers informed, inventory flowing, and the office running smoothly every day.
If you thrive in a fast-paced environment, like being the person everyone relies on, and take pride in keeping things organized and on track — this is for you.
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What You’ll Do
• Answer and route incoming calls professionally
• Schedule and dispatch service technicians
• Maintain job status and documentation in BuildOps
• Generate, review, and approve customer invoicing
• Create purchase orders and process receiving
• Track inventory, check in deliveries, and maintain stock levels
• Coordinate ETA updates with vendors and customers
• Maintain fleet service schedules, mileage logs, and renewals
• Manage warranty submissions and documentation
• Schedule preventative maintenance visits
• Provide customer updates and support
• Maintain organized administrative workflows that keep operations efficient
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What We’re Looking For
• Strong organizational and multitasking skills
• High level of personal accountability and work ethic
• Comfortable in a fast-paced service environment
• Excellent customer service mindset
• Confident using computers and software systems
• Ability to communicate clearly with technicians, vendors, and customers
• Detail-oriented and proactive — you don’t wait to be told what needs to be done
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What You Can Expect at GRIPS
• A professional, respectful work environment
• A team that depends on each other
• Consistent hours and stability
• A role that is critical to daily operations
• Opportunity to grow as the company grows
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📞 616-532-8887
📧 [email protected]
