12/01/2022
Sent via form submission from Sergi Well Drilling
Name: Dave Tierno
Review: I'll try to keep this concise. There's a reason why the Sergi family has a good name and reputation. It has been earned by decades of hard work, exceptional results, and from them putting their customers first. I live in Greene not far from Sergi's shop and when I needed professionals with the knowledge, experience, and tooling to pull my 40+ year old pump hung on old, brittle ABS pipe I knew exactly who to call. I had pulled the pump myself years ago with the intention of changing it, but it bound at the casing and I had no choice but to send it back down. There's no such thing as a convenient pump failure, and knowing from past discussions with the Sergi's that the ABS pipe and pump were very old I knew a failure was inevitable. I wanted to avoid that. When I finally called Sergi's to schedule the pump replacement and discussed the situation with Mike, he knew exactly what to do and how to plan for every possible situation. Worst case scenario I would need a new well, best case they would be able to get the pump pulled and replaced and there were a couple more possibilities in between. Mike, Jeff and Nick showed up and started to pull the pump. It came most of the way and again, it bound up at the casing in the same place it did for me. They just backed up the boom truck and rigged it to the winch. Jeff nursed the controls and was able to get the pump moving without breaking the old ABS pipe. It bound up again on the pitless, which was a much more difficult situation. They very easily could have just broken the pipe off and sent the old pump down to the bottom and set a new pump above it, but they didn't. They patiently continued rigging and re-rigging and working it methodically, and ultimately were able to get the old pump out. They did not give up. They then measured out the water level in the well and the overall well depth. They installed a new stainless steel pump (Made in the USA not some cheap imported pump), new pipe and wire and set the new pump at the correct depth. I don't typically discuss cost, I don't look for cheap anything. Just ends up costing more in the long run and companies that market cheap cheap cheap don't do the kind of work I'm interested in. I don't like junk and I don't like hacks. The cost for what they did was lower than expected, the overall value of their service is exceptional. It's really simple....if you want professionals that take pride in their work and have your best interest at heart, call the Sergi's.
