02/02/2022
Signature Company is a Custom Cabinet and a Stairway and Railing Manufacturing company located in Chambersburg, PA. Our company has over 30+ years in the construction industry, we are the preferred manufacturer in the Mid-Atlantic region for home builders of the Residential Construction market. We are known in our community for the way it respects and values its employee partners.
Job Description
• Install and configure computer hardware, software, systems, networks, printers, scanners and Mobile devices (iOS, Android)
• Network connectivity, a basic understanding of tcp/ip and troubleshooting
• Performs laptop/tablet/desktop support, including the configuration of software/hardware, troubleshooting/repair of software/hardware issues, and support of desktop initiatives and projects, as necessary.
• Set up accounts for staff, ensuring that they know how to log in and use the issued equipment
• Investigate, diagnose and solve computer software and hardware faults
• Maintain and regularly update the IT inventories and supplies, issuance of new IT equipment to new staff, and schedule upgrades
• Maintains the technical competency and proficiency required for answering most common questions. Provides support for line-of-business applications, Windows applications, as well as common printing & network issues.
Requirements
• At least 1-2 years of experience in a Helpdesk environment
• Technical troubleshooting skills with Windows 7/10 workstations, basic Active Directory (add/delete users, password resets), MS Office 365, Remote desktop.
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong work ethic, energetic, motivated to complete tasks in a timely manner, possess an attitude of commitment to the mission, and clear accountability
• Exercises sound judgment in decision making
• Outstanding communication and customer service skills are a must.
• Excellent organizational skills and able to multi-task.
• Performs other duties, as required.