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Delta just responded to my case with "Here's a more polished and professional version with a warm, empathetic tone:"This...
10/28/2026

Delta just responded to my case with "Here's a more polished and professional version with a warm, empathetic tone:"
This is absolutely insane right? I know everyone is complaining about this new chat, but now you get these types of responses on a case?!? I am a Diamond Medallion, Do better Delta.

10/28/2026

Delta bumped me out of my exit row without asking me. No equipment change.
Flying today. I'm 6'5" and 300lbs. Delta platinum status and halfway to a million.

Booked this trip and picked the exit row with the ability through status. Checked in at origin airport and got paper copies of my tickets ( thank God), still shows exit row seat I booked. Landed at layover and app still showed the seat I booked.

Connection starts boarding. Open app and see my seat changed, I'm 4 rows up from where I booked now. Not in an exit row any longer. Went and interrupted the ticket agent and asked if there was an equipment change (I could tell there wasn't already). He said no, so I pulled out my paper ticket and asked why I was bumped out of my seat without permission and to please look at me for why I need the exit row and booked it intentionally.

I was firm but polite. He stopped boarding when he realized this could start to be a major customer service issue and went back the the computer. Made a statement about how it couldn't be changed because the people in the exit row were there as a group. I reminded him I had a paper copy that shows I had the seat first.

He caved and put me back in the seat I booked right then. And yes it caused an issue during boarding when that group did the "you are in my seat sir" and the FA had to use her pad to verify the seat assignments.

Frankly I don't like to have to get firm with customer service agents. I know they get enough Karen's everyday. But in years of flying Delta I've never been bumped out of my seat to accommodate some other groups request to sit together.

Is this a common occurrence now? Is this the new Delta? Do I have a right to be agitated or not?

EDIT. wow glad I'm not crazy for being upset. Should I call customer service to complain? Also to answer the question, no the row they tried to move me too was not comfort+ nor first class. It at least was window to window seat, just no legroom.

EDIT EDIT. Well this blew up. Guess this happens too often or struck a nerve with travelers all around. So some timeline. Wrote this waiting for taxi departure right after the event. Checked on it when i landed so decided to try and talk to a CS agent / redcoat at the relatively small/mid final dest airport. The gate agent were nice, i told my story, they said they don't have a delta CS desk at that airport and the best i could do was talk to the ticket counter and ask for a manager, but they though the Platinum reservation line would be better.

Platinum line told me to file a compliant. Delta twitter told me to file a complaint. I file a compliant and get..... 15k miles. Woot i guess? Seems low when a broken TV or some turbulence gets you half of that, usually automatically.

Anyway i'm done with it. The group that tried to steal my seat were a handful of retired older ladies. The ones that stayed next to me were nice and we had some nice conversations. Got to my dest and went straight to work without injured legs, which would have been the case in the seat they tried to put me in. Guess it's just a good reminder to stay vigilant because Delta is NOT your friend.

10/28/2026

Switching seats is getting out of hand
EDIT: I forgot to add that I initially did say no. The dad huffed and puffed before another woman offered up her seat. That was when I gave in. I was holding up boarding, not that I cared. I won’t be giving up my seat in the future, your comments are incredible and I thank you for the backed support, many people in the plane were shocked that I wouldn’t do it.

I flew from LGA-DEN yesterday. I booked a main ticket with a window seat. Delta upgraded me to COMF+ to a window seat (I fly 1-2 times a month and am a RESERVE cardholder). As we all know, you can put your seat preference in your upgrade request and I never sit anywhere other than a window seat. I get claustrophobic in the middle and the aisle makes me annoyed with people getting up and down and walking past me.

As I was arriving to my seat, a dad and his 2 kids were seated in my entire row. When I mentioned his kid was in my seat, he proceeded to tell me Delta “did him dirty” and split up him and his kids, with each kid having a middle seat somewhere else in COMF+. He proceeded to mention that he booked last minute and couldn’t get seats together.

This was only the start to many seat changes. He told me the seat he could give me was the middle seat behind my row, I did tell him no. For a 4.5 hour flight, I would not be giving up my window seat to his kid. A woman in the aisle one row back and over offered to give me her aisle seat to sit in the middle seat next to her husband. I was annoyed but figured it was for a dad on Father’s Day and proceeded to accept the aisle seat. Then the guy boarded for his aisle seat that the other kid was occupying. This kid was already asleep and the dad pleaded with the other guy as well. This guy had paid for a COMF+ seat in the aisle because he had long legs and needed to get up every so often. He was frustrated but ultimately obliged as to not wake the kid. He sat in the middle seat next to me and you could tell he was visibly uncomfortable. His wife was in the aisle seat in front of me and they got up and switched every so often so he could extend his legs.

It’s completely ridiculous to expect people to give up their aisle and window seats because people can’t plan accordingly. The FAs ultimately thanked us for switching seats but I was up every 45 min on this longer flight due to no longer having a window. Some of us plan accordingly and it sucks when others don’t.

End rant

10/28/2026

Am I wrong? Bad experience with service dog in flight.
Recently had a flight where I was seated next to a 90 lbs cane corso service dog. Before we boarded, I saw the owner getting into an exchange with the GA where they shook their heads at the owner. The service dog had a “dont pet, dont talk, no eye contact” vest on. Immediately after she sat down (in the middle), the owner was trying to coerce the dog to fit into the space under the seat in front of her (we were in first row of c+) and the dog simply wouldn’t. The woman kept reaching across to open and close the window I was on, the dog wouldn’t sit and was constantly slobbering in mine and the other side gentlemen’s lap, she was bringing out crazy smelling food for the dog and hair was flying everywhere. The owner seemed to be calming down and providing more “emotional support” to the dog rather than vice versa even though the owner claimed she had severe flight anxiety which I can understand. The dog didn’t calm down the whole flight and I have to wonder, was the dog in early stages of the training or am I wrong to feel the whole situation was absurd?

10/28/2026

I was punched in the face by another passenger - Delta is saying there’s nothing they can do
I was flying from Detroit to Los Angeles on flight DL0908 and about an hour into the flight, I was punched in the eye by another passenger. At first, I didn’t even realize what was going on (I was watching a movie with noise canceling headphones), but the flight attendant saw it happen and asked the guy, “Did you just punch her?” She then confirmed with me that I had just been hit. Apparently, this guy had been va**ng, touching other passengers inappropriately, was extremely inebriated, and overall causing a major disturbance all over the plane. He was being escorted to the back of the plane to be detained when this happened. Another passenger had to sit in the last row with him so he didn’t harm anyone else.

The whole situation was chaotic, and I ended up with eye soreness and overall being extremely rattled and shaking for the rest of the flight. The flight attendant asked if I wanted to report it, but it seemed like they were trying to talk me out of it (probably to avoid the paperwork). I did report it and gave a statement to the police when we landed.

To make things worse, when I deplaned, the Delta agent I spoke to wasn’t even sympathetic. They told me they were aware this guy had caused trouble before the flight and that he probably should never have been allowed to board in the first place. Yet, somehow, Delta still let him on the plane.

Fast forward to now: I reached out to Delta about the incident, they offered me 4,000 SkyMiles (about $40) as a “goodwill gesture.” That’s it. No flight reimbursement, no further compensation, even though I fly Delta all the time for work.

Delta says they don’t get involved in conflicts between passengers, but here’s the thing: this guy shouldn’t have been allowed on the flight at all. If they had acted sooner, I wouldn’t have been assaulted.

I love flying Delta, but this whole experience has left a bad taste in my mouth. I feel like I should be getting more than just a few thousand miles for getting punched mid-flight.

TL;DR: Disruptive passenger punched me in the eye while being escorted by flight attendants for detainment on a flight. Delta gave me 4,000 SkyMiles, but no real compensation despite knowing this guy was trouble before boarding. Looking for advice on how to handle this.

Wtf are these prices. This is insaneThis has to be a joke
10/27/2026

Wtf are these prices. This is insane
This has to be a joke

10/27/2026

I’ve gotten the explanation for why we can’t move seats provided by an employee
“Before, we worked off of a three zone system. Because it was open seating, we had no way of knowing ahead of time where people would sit within the aircraft so when planning out the flight before the aircraft’s arrival, we would run the calculations through our software and it would tell us where the CG (center of gravity) fell. If it was too far forward or too far back, we would have to make adjustments to how much weight was on the AC and were it was dispersed.

NOW we work off of a five zone system where the software already knows exactly where passengers are sitting because we have assigned seats. This allows for the system to auto populate where passengers are seated and make adjustments if needed. This is also why moving about the cabin after we’ve planned the flight and ran the numbers is a safety risk (could throw off the planned CG) but also since there are 2 more additional zones planned with specific weights were passengers are sitting, moving even a few rows backward or forwards can throw off the weight and balance. Overall, enforcing the “no moving about the cabin once on board” is for yours and the rest of everyone on board’s safety.

Also! Alot of the time the ELR (Extra leg room) seats will be empty. You cannot simply move to those seats because they are open. There is a fee and it needs to be taken care of prior to boarding. Similar to if you were to randomly decide to sit in economy plus or business on other airlines. i will say there are times when it is okay to request to change seats and this is when it is for operational need or safety reasons. Examples being, someone with a disability who bought a seat in the emergency exit row or an inoperative seat that was purchased but cannot be used. Keep in mind that although we received training on computer modules, we’re all learning a lot more through experience it first had with trial and error”

TL;DR: right now SW’s system as a whole lacks the ability to resolve weight distribution in real time. Because of this, the weight distribution is pre-calculated prior to boarding.

Also, because many of the other rows are now an additional fee (like extra leg room), they do not want you to have a free seat upgrade.

The employee mentions how you can’t move from main cabin to business class on other airlines. While that is true, I wouldn’t consider any seats on Southwest Airlines to be equivalent to a business class seat.

I fully believe that SW is a budget quality level airline that is trying to behave like Delta/American/United. Not worth the price or the trouble imo.

Toe close for comfort sometimes i genuinely wonder if people are real or just NPCs put on earth to test my patience. bar...
10/27/2026

Toe close for comfort
sometimes i genuinely wonder if people are real or just NPCs put on earth to test my patience. barefoot, wedged between airplane seats. how do you do this and think, “yeah, this is fine!” ???

Under seat space questionI am in Comfort+, the first row behind first class and there are 2 seat (window and aisle). I a...
10/27/2026

Under seat space question
I am in Comfort+, the first row behind first class and there are 2 seat (window and aisle). I am on the window seat and the lady next to me in on the aisle seat. There is only one seat in front of us. When I got to the seat, she took up all the space but luckily I found some overhead bin space for my stuff so it isn’t an issue for this flight.

In this situation, what is the etiquette for the space under the seat in front of us?

10/27/2026

Lady insisted I switch window seat for her middle seat instead of her husbands window seat. Delta Flight attendant backed her up.
I know this sub gets saturated with seat switching stories. But I think I just experienced the worst one I’ve ever heard of.

I booked a window seat months ahead of time for a flight for work, as I get severe nausea if I can’t look out the window on a flight. I’m sitting next to two kids, who appear to be around 12-14 years old. Their mother appears and directs me to move to her seat so she can sit next to her kids. (She didn’t ask me to switch, she TOLD me I would be moving.). I look at where her seat is and it’s a middle seat in the second to last row.

Her husband is sitting in the window seat in that same row. I tell her that I make a point of booking a window seat over the wing to help with my nausea but I understand wanting to sit next to your kids so I can switch seats with her husband for his window seat, even though there’s more movement in the back of the plane. She responds - I s**t you not - “don’t bring my husband into this, this about needing to sit next to my kids.”

We went back and forth a bit where I kept pointing out that her own husband wasn’t willing to take a middle seat to allow her to sit next to her kids. Again and again, she kept saying “don’t bring my husband into this.” It went nowhere so I just told her that I was sorry (I wasn’t) but that I wasn’t moving. She responded by calling me a child.

The thing that irritated me the most is that she called the flight attendant who then took her side, even after I offered one final time to change window seats with the husband and the lady refusing that offer. The flight attendant also directed (again, not asked, but told me) to move and exchange seats with this woman. I again said no, put my headphones in, and turned the music up. After a bit the lady called me a selfish as***le and took her seat. The flight attendant also went back to her other duties.

It’s been 8 hours since we landed and I can’t stop thinking about the audacity it takes to insist a total stranger switch to a middle seat to allow a family to fly together, when her own husband refused to take that same downgrade. I hope this doesn’t affect me on future Delta flights.

Edit: Its been pointed out to me I should make a clarification. The FA wasn’t insistent that I move seats, though she did say “sir, just move seats with her” or something akin to that more than once. The FA also did imply I was being unreasonable, though she didn’t outright say it. But from the tone of her voice it was just clear she was over the whole situation and trying to find a resolution. The FA probably did mean it as a firmly-worded request rather than a clear directive under FAA regulations. It sounds like if I’d ignored a true directive it would’ve been a big deal.

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