09/22/2025
Weāre grateful for your feedback, Nadine. Providing honest, dependable solutions is what Vaughan Comfort Services is all about!
Full Review: I called Vaughn last month when my furnace stopped heating. I'm new to the area and had never used any HVAC companies here. I reached out to them because of the excellent reviews. My first call was early on a Sunday morning and I got the answering service and then got an immediate call back from Mike. He tried to troubleshoot with me over the phone and let me know that if they came out on Sunday I would be charged the higher emergency rate. I decided to wait until Monday and he said someone would call me from the office around 9am. I got a call, as promised, at 9am but my heat had started working again so I thanked them and said I would call back when needed. My heat stopped working again last night and I called today at 2pm and was told they could have someone out by 6pm today. At 3pm I got an email that Dalton was on the way and he was here 30 minutes later. I told him that my furnace was 20 years old and I expected to be told to just replace it, but he said let's see what we find and it turned out that I just needed a new capacitor. He said if I can get another couple of years out of the furnace that the technology is changing and I'm better off waiting if I can, which was fine with me. I paid $95 for the service call and $90 for the part and Dalton was amazing. He showed me exactly what he was doing and why and explained what I need to look out for as I may still need a motor down the road, but that hopefully just the capacitor will do the trick. He could have sold me a new motor, or even a whole new furnace, but he didn't. He did what he needed to do to get my furnace going and he said I might even be good for another 5 years. So happy to have found such an honest company and will be calling them again to check on my AC when the weather gets warmer. I highly recommend Vaughn and assure you that you won't be disappointed. Thanks Mike and Dalton and the team in the office too!...