10/01/2026
Values in Action: Go the Extra Mile | Collaborate & Communicate đź’™
Sometimes, the best examples of our UCX values happen when the clock is ticking and our customers need us to make it happen.
That’s exactly what happened with our Orlando team.
Just after noon on a Thursday, a national customer called with an urgent request: 144 bags of self-leveler needed in Naples, Florida, between 7:00 and 9:00 a.m. the next morning.
The Orlando team immediately jumped into action. Kevin Melton, based in Concord, NC, joined the effort, working across locations to coordinate resources, communicate details, and find a solution.
Together, they made sure the material arrived exactly when the customer needed it.
That’s Go the Extra Mile—putting the customer first and refusing to accept “it can’t be done.”
And it’s Collaborate & Communicate—proving that great teamwork isn’t limited by branch or geography.
👏 Thank you to the Orlando team and Kevin Melton for demonstrating the urgency, teamwork, and commitment that make UCX service stand out.
That’s Values in Action. 💙