05/14/2026
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Marie Pacetti
4 reviews β’ 2 photos
starstarstarstarstar 40 mins ago
After waiting two weeks for our install with Empire, we received an email the day of saying our contract had changed and our installation was being pushed back another 16 days. With one room already torn apart, carpet pulled up, and small kids running around, this simply wasnβt manageable. We were incredibly frustrated and disappointed with the lack of urgency or willingness to help.
Thankfully, we called Truly Carpet and connected with Dennis.. what a difference. He actually listened, understood the situation, and worked hard to find a spot for us just days later. From start to finish, the experience was night and day better. The carpet selection was beautiful and honestly even better than what we originally chose elsewhere. The customer service was personal, responsive, honest, and genuinely caring.
The installers were professional, efficient, and did excellent work. Itβs rare these days to find a company that truly cares about its customers and follows through, but Truly Carpet absolutely does. We are so grateful to Dennis and the team for turning a stressful situation around so quickly. Highly recommend Truly Carpet to anyone looking for quality products and outstanding service!