07/30/2026
Today’s customer had an unfortunate issue with a “sub par” appliance company. It’s no one I work with, but they’ll remain nameless none the less. She had bought a stove from them and when they came in to install the new 30” range they never measured the existing stove opening. They then tried to force a 30” stove into a 29.5” opening. After popping the right rear filler seam and breaking backsplash they never told her about it and just said “it won’t fit” and then walked out.
Upon noticing the damage the customer called the company back hoping they would take responsibility and cover the cost of the damage. This “sub par” company instead insisted that they didn’t cause the damage and refused to cover the cost of the repair. They even went as far as to tell this customer to “sue us” if she wanted them to cover it.
Needless to say my customer was very disheartened by this interaction, but luckily the company who originally installed her stone referred her to me. After cutting the existing opening to a true 30” and polishing the stone I then went to work on repairing the damage left behind.
I think it’s safe to say The Stone Saver did exactly that and saved her stone. Now the customer is expecting delivery of a new stove (from a reputable appliance company) that is guaranteed to fit the new 30” opening. She was also ecstatic regarding my repair of the filler seam and cracked back splash.
It’s an unfortunate reality that not all companies and/or contractors are created equal. I’m just happy that with my skill set I could not only fix the issues left behind, but also help be the change that I want to see in this world regarding competence and courtesy.
