01/17/2013
Just returned from a customer's home. She is away traveling, and her cleaning service had found a major leak underway in the home. We went to shut off the water main and give the customer info about the scene, and took some pics for the insurance company. First appearances to us make this leak look more like a shower valve malfunction than a frozen pipe, but the local cold snap we have been in since Christmas brings the possibility of pipes freezing and bursting. Keep the house heater low but on if you are away from home, and if you have had problems in the past, it can be helpful to let the water slowly drip over night until you can install a better fix. This house is now a scene straight out of Hollywood or TV, and there will be a lot of work and expense to get it all right again.