08/16/2023
Hello everyone,
This is way overdue and I am so sorry about that.
Prices at Around Again, a hot topic for everyone.
I have gotten lots of feedback over the last three years about it. For those of you disappointed about the increase, I am truly sorry. This is your store and the mission is to keep stuff out of the landfill. If I could find a way to give it all away and keep the doors open I would, trust me. Money is not my motivation for this enterprise.
Over this time, I have had good straightforward conversations with folks and have come out of it with some understanding and a path forward.
I realize I have not done this in mass, so here I am.
Yes! prices were lower when we opened 14 years ago. As a business owner for the first years it is common to carry the business with your own money through the hard times. For the first 10 years that is what I did, dipping into savings to pay for salaries and fixed costs. At some point Around Again had to stand on its own financially. So around year 9 we started putting pricing stickers on items, a monumental task if ever there was one. During that time we did not raise any prices. After some trial and error and correcting we came up with a formula for survival. So after 11 years we had our first and ONLY price adjustment. Generally, we price items at 33% of retail (67% off if you like). That is what we need to do to keep the place going.
If the item is damaged or in rough shape we lower the price. If its been there for over a month we can start adjusting the price. If its brand new in the box the price is bit higher. But we do get it wrong sometimes and we encourage customers to look the item up for us see if we need to lower it.
This seems a fair approach to the problem in my book. Yes, items are donated for free and we love all the folks that bring in items. But running the store requires money, a fair amount of it actually and it takes a shared approach to keep it going.
I hope this helps and I look forward to seeing you at the store.
Sincerely,
Gavin Wuttken
President Around Again