12/23/2025
There's a bit of a story behind this one and I'm not happy about it. At all.
The customer had a warranty on the faucet. He called the company stating that the faucet was leaking and it needed to be fixed. They sent a tech out to fix the leak and he did fix that problem. However, because the customer wasn't there to look at the final product the tech didn't assemble the faucet correctly. He called the tech to let him know that it wasn't aligned as it should be and the tech told him that he would have to call the company again for a seperate work order. That's when he called around and got ahold of me. Because who wants to give money to a company that's not going to do the job correctly the first time?!
I come and disassemble the faucet, got everything lined up and reassembled the faucet. I left with the customer happy.
Almost a week later he called stating that the faucet had become difficult to operate. Thinking it was something I did (or didn't do), I come back out to disassemble the faucet again and put more faucet grease than typically needed. After testing it for several minutes, I found out that the cartridge inside the faucet is what's going out. Although he did tip me, I didn't charge him for the second visit. He said he'll call me after the holidays with his decision to either replace the cartridge or the entire faucet.
If you have a warranty with a company, make sure you can be there once the warranty work has been completed. The fact that the company wanted another work order just to align the faucet (AS IT SHOULD'VE BEEN TO BEGIN WITH) is beyond me.
I wish I had gotten a video of what was happening with the faucet but I'll try to explain the best I can. The faucet head operates on a 90* turn basis as does the lever that turns the water on. The faucet head would turn further to the right than it should have and the lever to turn the water on would hit the wall before enabling the hot water to turn on. That's what I was called to fix.
