02/16/2026
Genevieve from Roslindale, MA had a sliding door kit installed by her builder. This door was purchased from Rustica. The door had stuck and rubbed and she was never happy with it even after multiple attempts to get everything addressed from both the manufacturer and the builder. They were all frustrated as well and they all gave up.
The problem with this door was that the wheel system was too feeble to support its weight. Movement wore the holes of both the track, supported by plastic spacers lagged into the top ledger, but their drill holes had expanded, making the whole thing loosely dip. The door itself had its tiny plastic wheels fastened from the back but those too were loose as their holes became worn to be too big. Even if this wear is just a small amount, it all matters! The wall of the area where the door traveled right bowed out a bit. This is very common in even new homes as plastered walls do have waverings weather people realize this or see it or not. It is never really noticed until a large rectangle is hung on your wall!
The Barndoorist removed the ledger. Puttied and repainted the wall area and top casing, and filled the holes on everything, including the door itself. New top-mounted customized wheel mounts were added so the system is not hidden but still sleek. Our brackets were added and a vertical “side board” made of matching white trim stock was added to mitigate the gap between the back of the door and the casing. The rail was mounted to actually bow out a bit on the right far bracket using a trick we call “Japaning the rail,” which means it bends out kind of in the same way a roof of an ancient Japanese building is designed. This compensated for the wall bowing, and so the door now runs 100% straight hanging below! A new L-bracket, baseboard-mounted hidden guide was added and everything was touched up and repainted.
Solution: Do not let flashy marketing from national chains selling kit crap to sway your better judgement. Just go with The Barndoorist!