01/27/2023
We want to thank each one of you for support of our company. It has been a real learning curve for four years to say the least. Today, we had a face to face conversation with a customer that was on the very negative side. No one should ever be called degrading names and I am proud of how Nick handled the situation. BUT we will not tolerate this! When work is proposed a contract is signed. Please read those contracts! They are in place for safety for our company and also the customer. The contract reads that if you do not pay the entire invoice amount the equipment is property of N&B HVAC until you have a zero balance. Also if you have an agreement to pay a balance you must pay monthly ON TIME. When you do not pay we cannot pay our suppliers!!! Would you walk into a fast food restaurant and order food without money?
We will no longer accept monthly payments without a customer getting their own prior credit approval. With that being said, we will start adding the 2% to any customers that have a balance AS STATED IN EVERY CONTRACT. Unfortunately, we have tried to work with customers but we should not have to reach out and inform them they have not made a payment. If a payment is not made every month we will take legal action/ take equipment back as it is property of the company as stated above and on the contract. Again, we appreciate our customers but being the “good guy” has not “paid off”….
Pun intended!