08/13/2022
Good afternoon, everyone! I hope you are all enjoying the cooler temps and drier air that have made their way into our beloved New England. Hopefully they will stick around for a while!
On a serious note- HDHR is a sole proprietorship-owner/operator business. As such, I try very hard to schedule work to be as minimally disruptive as possible to my clients’ daily lives, while at the same time completing work as quickly as possible. With scheduling, I also must consider my own personal and other concerns- appointments, meetings, etc.- and try and build my work schedule around them, to best serve my customers. This isn’t always easy to do, and occasionally something will come up that may require my prompt attention, and subsequently interrupt a project. When this happens, I will always try to notify the client, and together we will make a plan to ensure that the work gets completed as timely as possible. This might involve rescheduling all or part of a project, or the cancellation of work with the customer choosing another resource to finish the project. Whatever the final resolution might be, HDHR will work with the customer to ensure the best outcome for them.
That having been said however, HDHR is required to update some of terms of contract and payment, such that;
If a project has been started by HDHR but not yet completed, and the customer wishes to cancel the remainder of the work by HDHR, the customer will remain responsible for payment of any labor performed by HDHR, as well as costs of any materials purchased by HDHR, up to the point of cancellation. Upon the clients’ notification of intent to cancel remaining services, we will generate and send a final invoice of any costs due and payable to HDHR. The terms of an invoice generated due to service cancellation will be NET 7 DAYS from the date of invoice. Service cancellation (SC) invoices not paid within 15 days from date of invoice will be charged 1.5% per month, up to 6 months. Any SC invoice not paid after 6 months will, at the discretion of HDHR, either be sent to a collection agency, or the client will receive a summons to small claims court (if amount due is less than $1,000). Amounts over $1,000 but less than $5,000 will be processed through small claims court, while any over $5,000 will be referred for litigation.
An estimate which has been generated by HDHR, negotiated by HDHR and the client, and accepted by the client (either verbally, in writing or electronically), will be deemed a binding contract for materials and/or services. A client may opt out of the contract at any time prior to the purchase by HDHR of any required or requested materials and/or start of work, without cost or penalty.
ALL material costs (including any applicable taxes or surcharges) will be borne by the client, unless damaged or rendered useless through negligence by HDHR, in which case HDHR will bear the cost to repair or replace said materials. If HDHR is requested to order or otherwise procure any materials, the ESTIMATED costs for those materials will be paid for IN ADVANCE and prior to starting any work. If the actual cost of materials is less than the amount paid in advance, HDHR will, at our discretion, refund the difference, or apply the difference to labor costs.
ALL labor costs will be borne by the client. Labor will be charged at the rate of $35 per hour, unless otherwise stated in the estimate. In addition, HDHR will require that 30% of the estimated labor be paid IN ADVANCE and prior to starting any work. Should the project be cancelled while in progress, HDHR will subtract the 30% advance payment from the final amount owed at cancellation.
The above changes will be reflected in a separate service agreement, which will accompany all future estimates for service.
