08/11/2021
Excited for this one! .
We recently returned from a training seminar by Pentair in Reno and it was incredible. Heater Troubleshooting, Water Chemistry, UV Sanitation, Salt Systems and more. I highly encourage any pool pros to attend one if you haven’t. As we were driving back I was thinking about the year and took a moment to reflect on the rollercoaster that was 2021. To date, we’ve added approximately 100 new weekly customers, grew our team of technicians from three to five and actively accepting resumes for more now! The experience of our technicians grew exponentially and this offseason is going to be packed with even more education and training programs. That’s the great news! Here’s some of the issues we faced. .
We experienced shortages that people with 50+ years in the industry have never experienced. We ended up making almost daily visits to our distributor, and finding new distributors since they were rationing parts and chemicals. Labor shortages also choked a lot of business growth, and actually caused a lot of businesses within the industry to close. Specialty services in the industry like leak detection, pool cover install and repair, etc saw a number of businesses close their doors. Those still in business are mostly booked out months in advance if not for the majority of 2022 with many of them not taking on new clientele at all. .
Just like 2020, many many lessons learned. We anticipate 2022 to continue with chemical shortages so we are stocking up to ensure our customers are insulated from supply fluctuations. In terms of staffing we are currently well over staffed and looking to hire more in anticipation for our biggest year ever. .
Our systems and processes are always being refined to accommodate changes in our business and the external challenges we’ve faced. Ask the guys! We’re always tweaking different ways we do things to better our service and it’s allowed us to become well known in the region as the go-to service company. .
Couldn’t be more excited for 2022! We’ll see you out there! ✌🏼.
Brad