08/21/2026
Branding Shapes the Buying Journey
The Power of Design Podcast - Episode 116
Before building a website, Ian Cromie looks at something more fundamental: how customers actually experience the brand.
From visual identity and tone of voice to the questions people ask before making a purchase, understanding the buying journey helps create a website that matches what customers actually need.
Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie
ThePowerOfDesignPodcast, OssaStudio, IanCromie, Branding, CustomerJourney